Question 1

What is Telehealth?

Accepted Answer

Telehealth is the use of video and audio technologies to support long-distance services between providers and their clients.

Question 2

Who can use Telehealth?

Accepted Answer

We can offer telehealth to any individual or family in the state of Illinois. Several of our psychologists are also Psypact credentialed. The Psychology Interjurisdictional Compact (PSYPACT®) is an interstate compact designed to facilitate the practice of telepsychology and the temporary in-person, face-to-face practice of psychology across state boundaries. See if your state is covered here. If your state is not participating, we encourage you to contact your state congress to pass this important legislation!

Question 3

What is TheraNest?

Accepted Answer

TheraNest is a practice management application that ABHW uses to organize appointments, notes, and billing. TheraNest is HIPAA compliant and secure.

Question 4

Does my insurance cover Telehealth?

Accepted Answer

COVID-19 changed how many of our services are delivered and most major insurance companies have been mandated by the state of Illinois to cover the provision of mental health services via telephone/video sessions. You will want to check if your insurance plan is from out of state.

Question 5

What equipment do I need to join a session?

Accepted Answer

You’ll need the below to join a Telehealth (online therapy) session with your provider:
 
A computer, tablet, or phone (no applications or software to download).
An external or integrated webcam.
An external or integrated microphone.
An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. 
Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.
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We recommend using this Pre-Call Tool to check your Internet and Video/Audio functionality.

Question 6

Do I need a specific internet browser?

Accepted Answer

If you’re using a Desktop or Laptop, we recommend:
 
Google Chrome
Mozilla Firefox
Safari
We recommend the below if you’re using a tablet or mobile phone:
 
Android - Google Chrome
iOS 11 or newer (iPhone or iPad) - Safari

Question 7

How do I join our session?

Accepted Answer

It’s as easy as clicking the unique link shared by your provider. There are no apps to download. Join your session from a mobile phone, tablet, or computer. Just click, enter your name, and Join.
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Click here for more specific instructions.

Question 8

Will our sessions be recorded?

Accepted Answer

No. TheraNest does not allow for session video or audio to be recorded.

Telehealth

Telehealth FAQ